FAQ
What are your Shipping Policies?
Once an order has been placed it usually takes within 1 to 3 business days (excluding weekends and holidays) for Crystal Cave Rocks to process and make ready for shipping. Crystal Cave Rocks packages each of our products with great care to make sure from our end your product comes to you safely.
Do the pictures accurately represent the crystal that I will receive?
You will always receive the exact crystal(s) of the listing you purchase, unless otherwise specified in the description. Pictures are taken close up to show the details of each crystal. To determine the size of the crystal, please refer to the listing description.
Regarding the color of the crystal, we do not alter the pictures to change the color of the crystal. We cannot control how your device or monitor shows the colors to you. Monitors vary greatly in display capabilities.
We are always willing to take additional pictures if requested.
How do I know the size of the crystal(s)?
Every listing includes a description of the crystal(s) and the measurements are listed in the description. Measurements will be in mm or inches depending on the size of the crystal.
How do I care for my new crystals?
We do not include specific care for your crystals in our listings, but are always happy to answer that question to the specific crystal(s) that you ordered. Just send us an email.
Through our sister shop, Transformational Healing by Dawna, we offer our Introduction to Healing Crystals class does cover this topic. We also offer a Crystal Clearing Spray as one way to cleanse your crystals.
Do you offer gift wrapping or gift messages?
We offer gift messages to be included with your gift order for free. At this time, we do not offer gift wrapping.
Where do you get your crystals?
We typically state the country that the crystal comes from in the listing description. Most of our crystals are sourced directly from the mine owners or their representatives. We search for ethically sourced crystals and high quality and vibration stones to offer to you.
Do you offer wholesale?
Yes, we do offer wholesale prices to small shops and jewelry makers. We require a tax identification number to offer wholesale rates. The initial minimum order is $300.00 retail. All wholesale purchases must be discussed with us prior to purchase. We do have bulk amounts of crystals that are not listed individually on our site. For wholesale inquiries, please email us at CrystalCaveRocks@gmail.com
Do you offer Crystal Classes or Consults?
Yes, we offer in person classes locally on request. These classes range from Introduction to Crystals to Crystal Healing and many other spiritual and healing classes as well.
We have several instant online classes available in our sister shop:
Transformational Healing by Dawna
You can schedule a Mindfulness and Back to Balance Consultation to discuss how to work with your new crystals and incorporate them into your spiritual and daily life.
Do you have a brick and mortar or do shows and events?
We do not have a brick and mortar shop. We currently offer our crystals at Star + Splendor in Troy, NY.
We also do Pop Up Shops and Crystal Shows. Upcoming events are listed on our homepage and always announced on our Facebook Page.